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NebusAI Employee Onboarding Guide

Welcome to NebusAI! This guide will help you get started and become productive quickly.

Your First Day​

Before You Start​

You should have received:

  • Welcome email with login credentials
  • Hardware (laptop, any monitors/peripherals)
  • Access to core systems (Slack, email, GitHub)
  • Calendar invite for orientation

Day 1 Checklist​

  1. Set up your accounts

    • Google Workspace (email, calendar, drive)
    • Slack workspace
    • GitHub organization
    • 1Password (password manager)

  2. Meet your team

    • Intro call with manager
    • Team Slack channel introductions
    • Buddy assignment

  3. Review key resources

    • Company handbook
    • Your team's handbook
    • This onboarding guide

Core Tools & Access​

Communication​

ToolPurposeAccess
SlackDaily communicationworkspace.slack.com
Google MeetVideo callsmeet.google.com
EmailExternal communicationmail.google.com
NotionDocumentation, wikisnotion.so/nebusai

Development (Engineering)​

ToolPurposeAccess
GitHubCode repositoriesgithub.com/nebusai
LinearIssue trackinglinear.app
GCP ConsoleCloud infrastructureconsole.cloud.google.com
CloudflareEdge servicesdash.cloudflare.com

Business Operations​

ToolPurposeAccess
HubSpotCRM (Sales)app.hubspot.com
ZendeskSupport ticketsnebusai.zendesk.com
StripePaymentsdashboard.stripe.com
LookerAnalyticslooker.com/nebusai

Company Culture​

Our Values​

  1. Customer Obsession - Everything we build serves our customers
  2. Move Fast - Ship quickly, iterate based on feedback
  3. Own It - Take responsibility, see things through
  4. Build Together - Collaboration beats individual heroics
  5. Stay Curious - Keep learning, question assumptions

Communication Norms​

ChannelUse ForResponse Time
Slack DMQuick questions, 1:1Same day
Slack ChannelTeam discussionsSame day
EmailExternal, formal24-48 hours
LinearTask assignmentsPer due date
MeetingsComplex discussionsScheduled

Meeting Culture​

  • Start on time - Respect everyone's calendar
  • Come prepared - Review agenda beforehand
  • Cameras on - When possible for engagement
  • Document decisions - Notes in shared docs
  • End with actions - Clear owners and deadlines

Team-Specific Onboarding​

Engineering Team​

Week 1:

  1. Set up development environment
  2. Complete security training
  3. Get access to relevant repos
  4. Pair with buddy on first task
  5. Review Engineering Handbook

First Month:

  1. Complete 3-5 starter tasks
  2. Participate in code reviews
  3. Join on-call shadow rotation
  4. Present at team show & tell

Sales Team​

Week 1:

  1. Complete product training
  2. Shadow sales calls
  3. Review CRM and processes
  4. Study Sales Playbook

First Month:

  1. Lead first discovery calls
  2. Build pipeline
  3. Complete demo certification
  4. Close first deal

Support Team​

Week 1:

  1. Complete product training
  2. Shadow support tickets
  3. Review support processes
  4. Study Support Handbook

First Month:

  1. Handle tickets independently
  2. Achieve quality benchmarks
  3. Document 5 new KB articles
  4. Join escalation rotation

Operations Team​

Week 1:

  1. Review infrastructure overview
  2. Shadow on-call rotation
  3. Complete security training
  4. Study Operations Handbook

First Month:

  1. Handle routine operational tasks
  2. Complete runbook training
  3. Join on-call rotation
  4. Document process improvements

Product Knowledge​

Our Products​

ProductDescriptionAudience
Restaurant RevolutionRestaurant POS and operationsRestaurants
Olympus CloudWorkforce and business platformMulti-industry
Creators RevolutionContent creator platformCreators, Influencers

Key Features​

Spend time learning:

  1. Core POS functionality
  2. AI features (Voice AI, Minerva)
  3. Multi-location capabilities
  4. Integration ecosystem
  5. Offline mode

Demo Environment​

Access our demo environment to learn the product:

  • URL: demo.restaurantrevolution.ai
  • Credentials: Ask your manager
  • Feel free to experiment!

Getting Help​

Who to Ask​

Question TypeAsk
HR/Benefitshr@nebusai.com
IT/Accessit@nebusai.com
Role-specificYour manager
Day-to-dayYour buddy
General#ask-anything Slack

Key Contacts​

  • Your Manager - Primary point of contact
  • Your Buddy - Day-to-day questions
  • HR - Benefits, policies, time off
  • IT - Technical access, hardware

First 30-60-90 Days​

First 30 Days: Learn​

Goals:

  • Understand our products and customers
  • Build relationships with your team
  • Complete required training
  • Start contributing

Milestones:

  • All accounts set up
  • Training completed
  • First project/task completed
  • Met with key stakeholders
  • 30-day check-in with manager

Days 31-60: Contribute​

Goals:

  • Work independently on tasks
  • Identify improvement opportunities
  • Deepen product knowledge
  • Build cross-team relationships

Milestones:

  • Handling role responsibilities
  • Contributed meaningful work
  • Identified one improvement
  • 60-day check-in with manager

Days 61-90: Own​

Goals:

  • Full ownership of responsibilities
  • Mentor newer team members
  • Drive improvements
  • Plan longer-term goals

Milestones:

  • Fully productive in role
  • Completed significant project
  • Set goals for next quarter
  • 90-day review with manager

Policies & Compliance​

Required Training​

Complete within first 2 weeks:

  • Security awareness training
  • Data privacy (GDPR, CCPA)
  • Code of conduct
  • Anti-harassment
  • Product training (role-specific)

Time Off & Benefits​

  • PTO - See HR for your allocation
  • Sick time - No approval needed, notify manager
  • Holidays - Company calendar
  • Benefits - Enroll within 30 days

Expenses​

  • Use company card for work expenses
  • Submit receipts within 30 days
  • Pre-approval needed for >$500
  • Travel policy in employee handbook

Questions?​

Don't hesitate to ask! Everyone here was new once.

Welcome to the team! We're excited to have you.