Pricing Guide
Pricing, packaging, and deal structure guidelines for the NebusAI sales team.
This document contains confidential pricing information. Never share directly with customers.
Product Pricing Overview
Restaurant Revolution
| Tier | Monthly | Annual (20% off) | Included |
|---|---|---|---|
| Starter | $149/mo | $1,430/yr | 1 terminal, basic features |
| Professional | $299/mo | $2,870/yr | 3 terminals, KDS, reporting |
| Enterprise | $499/mo | $4,790/yr | Unlimited terminals, voice AI, offline |
Per-terminal add-on: $49/mo per additional terminal
Olympus Workforce
| Tier | Monthly | Annual (20% off) | Employees |
|---|---|---|---|
| Team | $79/mo | $758/yr | Up to 20 |
| Business | $199/mo | $1,910/yr | Up to 75 |
| Enterprise | $399/mo | $3,830/yr | Unlimited |
Per-employee add-on: $3/mo per additional employee
Voice AI Add-On
| Feature | Monthly |
|---|---|
| Phone AI | $99/mo |
| Drive-Thru AI | $199/mo |
| Both | $249/mo |
Bundle Pricing
Restaurant Complete Bundle
Restaurant Revolution + Workforce at a 25% discount on the combined price.
| Restaurant Size | Individual Price | Bundle Price | Savings |
|---|---|---|---|
| Small (1 loc, under 20 staff) | $228/mo | $171/mo | $684/yr |
| Medium (1-3 loc, 20-75 staff) | $498/mo | $374/mo | $1,488/yr |
| Large (3+ loc, 75+ staff) | $898/mo | $674/mo | $2,688/yr |
Multi-Location Pricing
| Locations | Discount |
|---|---|
| 2-5 | 10% |
| 6-10 | 15% |
| 11-25 | 20% |
| 26-50 | 25% |
| 51+ | Custom |
Payment Processing
Standard Rates
| Card Type | Rate |
|---|---|
| Visa/MC/Discover | 2.3% + $0.15 |
| Amex | 2.7% + $0.15 |
| Card Present | 2.1% + $0.10 |
| Card Not Present | 2.5% + $0.20 |
Volume Discounts
| Monthly Volume | Rate Reduction |
|---|---|
| $50K-$100K | -0.1% |
| $100K-$250K | -0.2% |
| $250K-$500K | -0.3% |
| $500K+ | Custom |
Discount Authority
Field Sales
| Discount Type | Max Authority | Approval Required |
|---|---|---|
| Monthly discount | 10% | None |
| Annual prepay discount | 20% | None |
| Competitive win-back | 25% | Manager |
| Strategic account | 30% | Director |
| Custom pricing | over 30% | VP Sales |
Inside Sales
| Discount Type | Max Authority | Approval Required |
|---|---|---|
| Monthly discount | 5% | None |
| Annual prepay discount | 20% | None |
| Competitive win-back | 15% | Manager |
| Strategic account | 20% | Director |
Deal Desk Process
When to Engage Deal Desk
- Discounts exceeding your authority
- Non-standard contract terms
- Custom pricing or packaging
- Multi-year agreements
- Volume commits
- Payment terms beyond Net 30
How to Submit
- Slack: #deal-desk (fastest)
- Email: deals@nebusai.com
- Salesforce: Click "Request Approval"
Required Information
Customer Name:
Opportunity Size:
Contract Length:
Requested Discount:
Competitor Situation:
Strategic Importance:
Your Recommendation:
Turnaround Times
| Request Type | SLA |
|---|---|
| Standard discount approval | 4 hours |
| Custom pricing | 24 hours |
| Legal/contract review | 48 hours |
Contract Terms
Standard Terms
| Term | Standard | Notes |
|---|---|---|
| Length | Month-to-month or Annual | Annual = 20% discount |
| Payment | Monthly (prepaid) | Net 30 for enterprise |
| Auto-renewal | Yes | 30-day cancellation notice |
| Price lock | 12 months | Then subject to increase |
| Setup fee | $0 | Waived except for custom |
Non-Standard Terms (Require Approval)
| Term | When Allowed | Approver |
|---|---|---|
| Multi-year (2+) | Large enterprise | VP Sales |
| Net 60 payment | 25+ locations | Finance |
| No auto-renewal | Government/edu | Legal |
| Custom SLA | Enterprise | VP Sales |
| Source code escrow | Enterprise | Legal |
Common Pricing Scenarios
Scenario 1: Small Restaurant, Current Toast Customer
Situation: 1 location, 15 employees, paying $350/mo for Toast + $75/mo for 7shifts
Recommendation:
- Restaurant Revolution Professional: $299/mo
- Workforce Team (included in bundle): $79/mo → $0 with bundle
- Bundle Price: $224/mo (after 25% bundle discount)
- Competitive discount: Additional 10%
- Final Price: $202/mo
Savings Pitch: "You're currently paying $425/mo. We can get you more features for $202/mo—that's $2,676/year back in your pocket."
Scenario 2: Growing Chain, 5 Locations
Situation: 5 locations, 150 employees, evaluating options
Recommendation:
- Restaurant Revolution Enterprise: $499 × 5 = $2,495/mo
- Multi-location discount (10%): -$250/mo
- Workforce Enterprise: $399/mo
- Bundle discount (25%): Additional savings
- Final Price: ~$2,100/mo
Value Stack:
- Unified platform across all locations
- Centralized reporting and management
- Consistent guest experience
- Single vendor relationship
Scenario 3: Restaurant with Drive-Thru
Situation: Fast casual with drive-thru, heavy phone orders
Recommendation:
- Restaurant Revolution Professional: $299/mo
- Voice AI Bundle (Phone + Drive-Thru): $249/mo
- Total: $548/mo
ROI Pitch:
Drive-thru savings: 2 labor hours/day × $15/hr × 365 = $10,950/yr
Phone order savings: 1 labor hour/day × $15/hr × 365 = $5,475/yr
Total savings: $16,425/yr
Voice AI cost: $2,988/yr
Net benefit: $13,437/yr
Competitive Pricing Counters
Toast Price Matching
Toast typically offers aggressive discounts to win/retain:
- Match only with Deal Desk approval
- Counter with TCO (total cost of ownership) analysis:
- No proprietary hardware costs
- No per-terminal fees above our tier
- Voice AI included (Toast charges $99+/mo)
OpenTable Replacement
Calculate their annual per-cover fees:
Monthly covers × Per-cover fee × 12 = Annual cost
Example: 3,000 covers × $1.00 × 12 = $36,000/year
Position our reservation system as "included" even if bundling.
Proposal Templates
Email Templates
Located in Salesforce:
- Initial Proposal
- Competitive Displacement
- Multi-Location Proposal
- Renewal Proposal
Pricing Calculator
Salesforce CPQ: Use for all quotes
- Automatically applies correct discounts
- Ensures pricing compliance
- Generates professional proposals
Frequently Asked Questions
"Why is your processing rate higher than Square?"
"Our standard rate of 2.3% includes all the features that Square charges extra for—integrated reporting, advanced analytics, and 24/7 support. When you factor in their monthly fees and add-ons, our total cost is typically lower. Plus, we offer volume-based rate reductions as you grow."
"Can you match competitor's price?"
"We focus on value rather than being the cheapest option. That said, we want to earn your business. Let me understand what you're comparing against, and I'll work with our team to put together the most competitive package we can."
"Do you have a free trial?"
"We offer a 14-day hands-on trial in our sandbox environment. You can set up your actual menu and workflows to see exactly how it works for your restaurant. If you need more time, we can extend that for serious evaluations."
"What's included vs. extra?"
"Most features are included in your tier. The main add-ons are:
- Voice AI (phone and/or drive-thru)
- Additional terminals beyond your tier
- Additional employees beyond your tier
- Premium support packages"
Contact
- Deal Desk: deals@nebusai.com | Slack #deal-desk
- Pricing Questions: sales-ops@nebusai.com
- Contract Review: legal@nebusai.com
Updated: January 2026 | For NebusAI Internal Use Only