Operational Runbooks
Step-by-step procedures for operating, troubleshooting, and maintaining the Olympus Cloud platform.
Core Runbooks
| Runbook | Description |
|---|---|
| Incident Response | Severity levels, escalation paths, and resolution workflows |
| Database Operations | Cloud Spanner maintenance, troubleshooting, and emergency procedures |
| On-Call Guide | On-call responsibilities, tools, and procedures |
| Scaling | Scaling procedures for Cloud Run, databases, and edge infrastructure |
| Monitoring & Alerts | Alert configuration, metric interpretation, and dashboard usage |
| Disaster Recovery | RTO/RPO targets, failover procedures, and recovery workflows |
| Deployment | Pre-flight checks, rollout strategies, and rollback procedures |
| Production Security | Security procedures, compliance verification, and security incident response |
Troubleshooting Guides
| Runbook | Description |
|---|---|
| Data Sync & IoT | Troubleshooting data synchronization and IoT device issues |
| Vision AI | Camera connectivity, model accuracy, and edge device troubleshooting |
Quick Reference
Severity Levels:
| Level | Response Time | Example |
|---|---|---|
| SEV-1 (Critical) | 15 minutes | Complete service outage |
| SEV-2 (High) | 30 minutes | Major feature degraded |
| SEV-3 (Medium) | 2 hours | Minor feature issue |
| SEV-4 (Low) | Next business day | Cosmetic or minor bug |
Key Contacts:
- On-call rotation managed via PagerDuty
- Escalation path: On-call engineer → Team lead → Engineering manager
- Status page updates for SEV-1/SEV-2 incidents